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Essential Job Functions:

• Provides intensive crisis services in a one-to-one setting for individuals experiencing a crisis situation with emphasis on linking the individual to services and coordinating care.
• Implement crisis interventions and service plans.
• Models and teaches problem-solving techniques.
• Coordinates and provides transportation to services and medical appointments as needed.
• Coordinates scheduling of appointments with the individual and family.
• Provides 24-hour crisis intervention and support for the individual and family as necessary.
• Documents all service delivery in a timely manner as required by the Department of Behavioral Health and Developmental Services.
• Maintains regular and ongoing contact with referring agencies, as well as other agencies involved in delivering services to the individual and his/her family.
• Actively coordinates and plans discharge and aftercare plans.
• Attends interagency meetings and supervision sessions as necessary.
• Attends and participates in orientation, in-service training, and conferences as scheduled.
• Performs other duties as assigned.

Knowledge, Skills And Abilities:

• Familiar with assessments tools.
• Knowledge to develop and implement service plans.
• Knowledge of counseling and crisis intervention strategies.
• Effective written and verbal communication skills.
• Strong interpersonal, communication, and documentation skills.
• Behavior management training and the ability to manage challenging behaviors and implement positive behavior support plans.
• Knowledgeable of community-based services and supports.
• Effective delivery and presentation methods and styles.
• Strong time management and organization skills.

Minimum Qualifications:

• Excellent written and verbal communication skills are required.
• CPR and First Aid certified.
• Behavior management skills.
• Knowledge of psychotropic medications.
• Must submit to and receive satisfactory results from a criminal background investigation and a registry check by the Department of Social Services.
• A valid driver’s license and current copy of DMV driving record.
• A copy of the declaration page of automobile insurance is required.