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Essential Job Functions:

• Answer crisis calls in response to mental health crises in various Chicago communities
• Provide crisis intervention services to individuals in crisis, with the goal of immediate symptom reduction and restoration to a previous level of functioning
• Assess the client for indicators of abuse
• Facilitate psychiatric hospitalization when indicated in consultation with supervisor
• As appropriate, provide brief and immediate mental health services or referral, linkage, and consultation with other mental health service providers
• Provide case management, outreach and aftercare services
• Work cooperatively with other members of the crisis team, including co-workers and supervisors
• Maintain compliance with confidentiality policies and procedures at all times
• Maintain positive and mutually respectful relationships with other human service providers, entitlement agencies, health care vendors, and the community
• Assist with outcome measures
• Maintain compliance at all times with clinical documentation, timelines and agency policies and procedures including meeting required timeframes for documentation and service notes
• Report to assigned supervisor and actively seek consultation whenever necessary or requested by supervisor
• Attend clinical meetings and trainings
• Other duties as assigned by supervisor

Knowledge, Skills And Abilities:

• Familiar with assessments tools.
• Knowledge to develop and implement service plans.
• Knowledge of counseling and crisis intervention strategies.
• Effective written and verbal communication skills.
• Strong interpersonal, communication, and documentation skills.
• Behavior management training and the ability to manage challenging behaviors and implement positive behavior support plans.
• Knowledgeable of community-based services and supports.
• Effective delivery and presentation methods and styles.
• Strong time management and organization skills.
• Clinical competencies
• Knowledge of and ability to use appropriate behavior management techniques
• Understanding of personal and professional boundaries
• Ability to plan, develop and manage multiple projects
• Organizational skills
• Time and stress management skills
• Communication skills to include interpersonal, teamwork, and collaboration skills
• Conflict resolution and diplomacy skills
• Computer literacy
• Problem solving skills
• Excellent interpersonal, verbal and written communication skills
• Ability to plan, develop and manage multiple projects
• Proficient in Windows environment

Minimum Qualifications

• Excellent written and verbal communication skills are required.
• CPR and First Aid certified.
• Behavior management skills.
• Knowledge of psychotropic medications.
• Must submit to and receive satisfactory results from a criminal background investigation and a registry check by the Department of Social Services.
• A valid driver’s license and current copy of DMV driving record.